Qualification Duration

This qualification is typically delivered over a minimum duration of 4-6 months

Qualification AQF Level

Certificate III

Delivery Mode

This qualification is delivered using digital technology.

This qualification reflects the varied roles of individuals across different industry sectors who apply a broad range of competencies using some discretion, judgment and relevant theoretical knowledge. They may provide technical advice and support to a team.

Qualification Detail

The successful completion of this qualification requires competency to be achieved in 13 units comprising of six (6) core units and seven (7) elective units

Entry Requirements

There are no formal entry requirements for this qualification, although applicants will need to undertake an LLN assessment.
Additionally, students will need access to the following:
– Computer/Laptop/Tablet
– Internet access with streaming capability
This course is delivered using digital technology and requires students to have an intermediate level of digital literacy to be able to participate fully in the program.

Units in this Qualification

Unit CodeUnit NameCore/Elective
BSBCRT311Apply critical thinking skills in a team environmentCore
BSBPEF201Support personal wellbeing in the workplaceCore
BSBSUS211Participate in sustainable work practicesCore
BSBTWK301Use inclusive work practicesCore
BSBWHS311Assist with maintaining workplace safetyCore
BSBXCM301Engage in workplace communicationCore
BSBTEC301Design and produce business documentsElective
BSBTEC302Design and produce spreadsheetsElective
BSBPEF301Organise personal work prioritiesElective
BSBWRT311Write simple documentsElective
BSBTEC303Create electronic presentationsElective
BSBTEC201Use business software applicationsElective
BSBXTW301Work in a teamElective

Qualification Outcomes

  1. Office Assistant
  2. Personal Assistant
  3. Accounts Clerk
  4. Customer Services Adviser
  5. Receptionist
  6. Word Processing Operator


To check if you are eligible for Government Funding for this course CLICK HERE

To view the full course fees and funding options available CLICK HERE

Individuals may be eligible for Government funding. ASH will be able to discuss with you the different funding available and the cost of training.
The Student Tuition Fees as published are subject to change given individual circumstances at enrolment.

Download our resources for more information and a full list of units.


    We will contact you with all the information you need to apply.