Course Overview

Qualification Duration

This qualification is typically delivered over a min. duration of 4-6 months

Qualification AQF Level

Certificate III

Delivery Mode

This qualification is delivered using a face-to-face, classroom-based delivery mode.

This qualification reflects the varied roles of individuals across different industry sectors who apply a broad range of competencies using some discretion, judgment and relevant theoretical knowledge. They may provide technical advice and support to a team.

Qualification Detail

The successful completion of this qualification requires competency to be achieved in 12 units comprising of one (1) core unit and eleven (11) elective units.

For a full list of units, please download the course guide here.

Entry Requirements

There are no formal entry requirements for this qualification, although applicants will need to undertake an LLN assessment.

Units in this Qualification

Unit CodeUnit NameCore/Elective
BSBWHS302Apply knowledge of WHS legislation in the workplaceCore
BSBCMM301Process customer complaintsElective
BSBCUS301Deliver and monitor a service to customersElective
BSBDIV301Work effectively with diversityElective
BSBINM301Organise workplace informationElective
BSBITU303Design and produce text documentsElective
BSBITU304Produce spreadsheetsElective
BSBPRO301Recommend products and servicesElective
BSBWOR301Organise personal work priorities and developmentElective
BSBWRT301Write simple documentsElective
BSBADM307Organise schedulesElective
BSBITU202Create and use spreadsheetsElective

Qualification Outcomes

  1. Office Assistant
  2. Personal Assistant
  3. Accounts Clerk
  4. Customer Services Adviser
  5. Receptionist


To check if you are eligible for Government Funding for this course CLICK HERE

To view the full course fees and funding options available CLICK HERE

Individuals may be eligible for Government funding. ASH will be able to discuss with you the different funding available and the cost of training.
The Student Tuition Fees as published are subject to change given individual circumstances at enrolment.


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