This qualification reflects the varied roles of individuals across different industry sectors who apply a broad range of competencies using some discretion, judgment and relevant theoretical knowledge. They may provide technical advice and support to a team.
The successful completion of this qualification requires competency to be achieved in 12 units comprising of one (1) core unit and eleven (11) elective units.
There are no formal entry requirements for this qualification, although applicants will need to undertake an LLN assessment.
Units in this Qualification
|Unit Code||Unit Name||Core/Elective|
|BSBWHS302||Apply knowledge of WHS legislation in the workplace||Core|
|BSBCMM301||Process customer complaints||Elective|
|BSBCUS301||Deliver and monitor a service to customers||Elective|
|BSBDIV301||Work effectively with diversity||Elective|
|BSBINM301||Organise workplace information||Elective|
|BSBITU303||Design and produce text documents||Elective|
|BSBPRO301||Recommend products and services||Elective|
|BSBWOR301||Organise personal work priorities and development||Elective|
|BSBWRT301||Write simple documents||Elective|
|BSBITU202||Create and use spreadsheets||Elective|